Lost money to a scam or locked out of your wallet?
Tell us what happened. We'll review your situation, tell you honestly what your options are, and guide you through the right next steps: reporting, documentation, fund tracing and account appeals.
Prefer Telegram? Message @Smartbitreturn
- Free first assessment
- We never ask for keys
- Honest, realistic advice
- WhatsApp & Telegram
Guidance for the situations people face most
Every case is different. We look at the facts of yours and explain clearly what can realistically be done.
Crypto & investment scams
Fake trading platforms, "guaranteed profit" schemes, pig-butchering and fake mining or staking sites.
Romance & celebrity impersonation
Online relationships or "celebrity" contacts that turned into requests for money, gift cards or crypto.
Trust Wallet & wallet access
Trouble accessing Trust Wallet or other wallets, unexpected transfers, or suspicious connected apps.
Exchange account lockouts
Frozen, restricted or locked exchange accounts, and how to work through official support and verification.
Scam fund tracing reports
Clear reports that follow where funds moved on the blockchain, organised to support police and exchange reports.
Social media & WhatsApp appeals
Guidance on appealing locked or suspended social media and WhatsApp accounts through official channels.
Three simple steps
No pressure and no jargon. Just a straight answer about where you stand.
Tell us what happened
Submit your case using the form below, or message us on WhatsApp or Telegram. Share the timeline and any transaction IDs or screenshots.
Free, honest assessment
We review your situation and tell you plainly what may be possible and what isn't, before you commit to anything.
Clear next steps
You get a practical plan tailored to your case.
Your security comes first
People who have been scammed are often targeted again. Here's how to know you're dealing with us safely.
We never ask for your keys
We will never ask for passwords, seed phrases, recovery phrases or private keys. Anyone who does is not helping you.
No false promises
Outcomes depend on the facts of each case. We don't promise recovery; we give honest guidance and real next steps.
Beware "recovery" scammers
Scammers often DM victims pretending to be recovery experts. We don't cold-message people. Only trust contact you start yourself through this website.
Tell us what happened
Fill in the form and send it straight to us on WhatsApp or Telegram. It takes about two minutes.
- 1Fill in the details you have. It's fine if some are incomplete.
- 2Choose Send via WhatsApp or Send via Telegram.
- 3We reply in the chat with an honest assessment of your case.
What clients say
We only publish genuine feedback from people we've worked with.
Common questions
Is the first assessment really free?
Yes. Telling us what happened and getting our honest view of your options costs nothing. If further work makes sense, we'll explain exactly what it involves before anything starts.
Can you promise I'll get my money back?
No, and you should be wary of anyone who does. What's possible depends on how the funds moved, how quickly action is taken, and how platforms and authorities respond. We'll tell you honestly what your realistic options are.
Will you ever need my seed phrase, password or private key?
Never. Legitimate guidance never requires them. If anyone asks for these, stop contacting them immediately.
What information should I prepare?
A short timeline, the names or usernames involved, website addresses, wallet addresses, transaction IDs (hashes), payment receipts and screenshots of conversations. Share whatever you have; it's fine if it's incomplete.
Should I also report the scam to the authorities?
Yes. Reporting to your local police and national fraud reporting service is an important step, and we can help you organise your documentation so your report is clear and complete.
What happens to the information I submit?
This website doesn't store anything. When you press Send, your case summary opens in WhatsApp, or is copied for Telegram, and goes directly into your chat with us.
Talk to us directly
Message us on the platform you prefer. Only trust conversations you start yourself through these links.